Privacy Policy

Last Updated: December 12, 2025

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our website or services.

Information We Collect

We collect information you provide directly to us when you request a quote, schedule a consultation, or contact us. This typically includes your name, phone number, email address, property address, and details about your deck project.

When you visit our website, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, pages viewed, and time spent on pages. We use this information to improve our website and understand how visitors use it.

How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for deck projects
• Schedule consultations and service appointments
• Communicate with you about your project
• Send you updates, promotions, or other information about our services
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information to third parties. We only share your information with service providers who help us operate our business, such as email services or payment processors, and they are required to protect your information.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Services

Our website may contain links to third-party websites or use third-party services like Google Maps. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to read their privacy policies before providing any personal information.

We may use third-party analytics services to help us understand how visitors use our website. These services may collect information about your online activities over time and across different websites.

Contact Form and Email

When you submit information through our contact forms or send us an email, your information is transmitted securely. We store this information to respond to your inquiry and maintain records of our communications.

If you sign up for our email list, you can unsubscribe at any time by clicking the unsubscribe link in any email we send you or by contacting us directly.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When we no longer need your information, we securely delete or anonymize it.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

TrueTimber Stamford Deck Builder
456 Glenbrook Rd #7, Stamford, CT 06906
Phone: (475) 550-3369
Email: support@stamforddecksco.com